TERMS OF USE

By using our website, you agree to Terms Of Use, stated below. We may change and update these terms so please check this page regularly. We do not represent or warrant that the information on our web page is accurate, complete or current. This included pricing and availability information. We reserve to correct any errors, and to change and update information at any time without prior notice.

RETURN POLICY FOR MERCHANDISE

We will gladly exchange the item for online store credit only. Before sending the item back, please fill out the return form found in your order shipment confirmation within 2 days of receipt of your shipment. Packages sent without first contacting us will not be expected. Items to be exchanged must be returned in perfect condition with all original tags attached. Online credit will be issued as soon as we receive the item back.

For any returned items, you will not be refunded the original cost of shipping, and you are responsible for the cost of the return shipping.

COPYRIGHT

All content of our website including texts, images (expect of those that belong to Artists), logos, graphics belong to Octopus Recordings. Sharing of the existing links, reproductions of those are allowed only for personal, non-commercial use. Any other use is prohibited without a written permission.

SECURE PROCESSING FOR MERCHANDISE

We use Stripe as our credit card processor. We do not store your full credit card number or CVC code after we submit it to Stripe. Stripe does store and protects this information. They are a major credit card processor who specializes in handling this information. You can find out more about Stripe and their PCI compliance at their website.

PRIVACY

Octopusrecordings.com respect our customers account information as private and confidential information and will never share it with any outside afflictions or individuals.  

MERCHANDISE F.A.Q.

How much does shipping cost?

We are pleased to tell you what we ship worldwide. Shipping to US territories is $5, to the rest of the world $10. All orders are shipped via USPS First Class Mail Envelope. Please allow 3-5 days for order processing, and an additional 10-14 days for delivery. We are not responsible for any lost, stolen, or damaged shipments.

When my order will arrive?

Please allow 3-5 days for order processing, and an additional 10-14 days for delivery.

Can I get a refund or exchange the item?

We will gladly exchange the item for online store credit only. Before sending the item back, please fill out the return form found in your order shipment confirmation within 2 days of receipt of your shipment. Packages sent without first contacting us will not be expected. Items to be exchanged must be returned in perfect condition with all original tags attached. Online credit will be issued as soon as we receive the item back.

How can I contact you directly?

Any questions regarding Octopus Merchandise can be forwarded to hello@octopusrecordings.com. Please allow 2-3 days for answer.